KACE® Cloud
Release Notes
April 2026
These release notes provide information about the latest KACE Cloud release.
About this release
KACE Cloud allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.
This release contains two new features and a number of resolved issues. See New features.
Supported platforms
MDM managed devices:
The following operating systems are supported for MDM managed devices:
Android
- Android 13.0+
Apple
- iOS, iPadOS, tvOS15+
- macOS 13+
Windows:
- Windows 10 Professional, Enterprise, Education, 1709 or later
- Windows 11
Registered Devices:
KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:
Windows:
- Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
- Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
- Windows 10 Professional, Enterprise, Education, 1709 or later
- Windows 11
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NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent. |
Apple:
- macOS 13+
Browsers:
The following browsers are supported:
- Google Chrome 109+
- Microsoft Edge 118+ (Not supported on mobile devices.)
- Mozilla Firefox 119+
- Apple Safari 12+ (Mac only)
- Opera 15.6+
System-provided mobile administrative applications are not currently available.
New features
These new features are introduced in KACE Cloud:
Script Export & Import
Take full control of your scripting workflow with the new export and import functionality in the KACE Cloud Scripting library. Effortlessly move scripts across environments, make quick modifications, and redeploy with confidence — all in just a few steps. Each exported package includes the script file, dependencies, and settings, and can be imported into any KACE Cloud script library, making script reuse and customization faster and more flexible than ever.
Device Verification for Apple & Android
Strengthen your security posture with Device Verification — now available for MDM enrolled Apple (including macOS, iOS and iPad devices) and Android devices. By combining three powerful security and attestation technologies into a single, unified KACE Cloud property, you can effortlessly filter and manage devices with greater confidence and control.
For complete information about these features, visit the KACE Cloud Help Center.
See also:
Enhancements
The following is a list of enhancements implemented in KACE Cloud.
Exportable Custom Inventory Data
Export complete custom inventory data instantly in .CSV format — ready for analysis, reporting, or sharing.
Improved Script Filtering
Quickly filter scripts by import status to instantly surface successful imports or pinpoint errors — giving your team the visibility and control needed to stay on top of every deployment.
Enhanced Accounts, Apps, & Certificates Libraries
Navigating your Accounts, Apps, and Certificates libraries is now smoother and more intuitive — with usability improvements designed to help you manage and configure devices faster than ever.
Resolved issues
The following issues are addressed in this release.
Table 1: General resolved issues
| Resolved Issues | Issue ID |
|---|---|
| Unable to edit description of certificates in Certificate Library | 13343 |
| Location Rule custom schedule time zone drop-down widened | 13359 |
| Periodic VPP Sync is timing out | 13620 |
| COPE indicator missing from Android Restriction Set setting "Allow the user to unenroll the device" | 13635 |
| Device deletion may fail if new location record is reported during deletion | 13658 |
| Update Splashtop Streamer apps in the App Library for macOS and Windows to 3.8.0.4 | 13663 |
| Device history error installing Splashtop Streamer 3.7.x on macOS 26 | 13695 |
| Updated FileVault configurations to support deployment to already-encrypted devices, and added an option allowing the device user to decrypt the device | 13720 |
| KACE Cloud Agent fails to download large Script dependency files to device | 13727 |
| Deleted app records causing duplicate Device History records on Android EMM devices | 13748 |
| Unable to stop testing of a script after navigating away from it | 13761 |
| Device Inventory not storing the correct version of VPP app | 13772 |
| FileVault Personal Recovery Key cached In Admin Portal | 13775 |
| Updated VPP token upload instructions | 13776 |
| Cloud Agent installation logic improvements | 13795 |
| Add custom inventory fields to device export | 13800 |
| Hide Settings drop down for KACE Cloud Connect App | 13818 |
| Spaces in iOS Restriction Set setting Bookmark URLs not removed | 13820 |
| Self-hosted uploaded app File Location not allowing private URLs | 13834 |
| Duplicate certificate delete commands could be sent to devices when certificates are removed from Library | 13840 |
| Invalid certificate records not cleaned up for Apple devices after a delete command failed | 13842 |
| Device Filter OS Name not sorted alphabetically | 13846 |
| Device compliance check for scripting configuration incorrect | 13860 |
| Device selection for script testing is limited to devices in the loaded list | 13861 |
| Trial banner incorrectly showing with valid Companion edition license | 13862 |
| Unable to customize settings when running script on-demand | 13881 |
| Android AMA devices show device history error removing some entities when policy is deactivated | 13886 |
Known issues
The following issues are known to exist in this release.
Table 2: General known issues
| Known Issues | Issue ID |
|---|---|
| Windows Firewall status may not be accurate if inventory occurs immediately after the device starts | 10384 |
| Android AMA devices pre-enrolled or added to Zero Touch using the IMEI do not match up to 'Discovered' device record when enrolled. These devices should use the serial number | 10504 |
| Unable to remove managed 'System CA Store' certificates | 10872 |
| Apple OS updates attempts are limited to 10 retries and count cannot be reset | 10978 |
| Remote Access sessions history list shows unenrolled devices as 'Unknown' | 11278 |
| Updating iOS Restriction Set to change kiosk app fails when already applied to device | 11405 |
| Some certificates deployed to Windows devices may be installed to local user rather than local computer | 11506 |
| Agent Inventory fails to save some apps with long version numbers and names | 11528 |
| Admin cannot send Inventory requests to Apple devices in 'Enrolling' state | 11615 |
| Device patching manifest generation can time out if Patch Filter includes all superseded and inactive patches | 12086 |
| Duplicate Patch Deployment records logged in Device History | 12089 |
| Configuring RMM Code for Splashtop on macOS devices takes multiple attempts | 12526 |
| Device history record not updated if user denies Location Request on Android Work Profile device | 12654 |
| Script trigger to run at startup fails when executed as current user | 12803 |
| Account configurations containing special characters fail on iOS devices | 13325 |
| iOS and iPad version upgrades may not successfully complete | 13330 |
Product licensing
Subscription and licensing information is managed from the Settings page in KACE Cloud. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.
More resources
Additional information is available from the following:
- Online product documentation: KACE Cloud Help Center
- Product videos: How-to Videos
About us
Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.
Technical support resources
Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:
- Submit and manage a Service Request
- View Knowledge Base articles
- Sign up for product notifications
- Download software and technical documentation
- View how-to-videos
- Engage in community discussions
- Chat with support engineers online
- View services to assist you with your product
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KACE CloudHelp Center
Updated - April 2026